Shipping Policy
We offer reliable delivery across all Australian regions through Australia Post and select local carriers. Most orders are handcrafted to order and typically ship within 3–5 business days. Standard delivery times generally range from 2–7 business days depending on your location.
Please note: Exact shipping costs are calculated based on size and weight and will be clearly displayed at checkout.
Returns & Exchanges
Shopping Policy
Change of Mind
- Since each piece is uniquely handcrafted to order just for you, we cannot offer returns for change of mind. We appreciate your support for bespoke art and our dedication to quality crafts.
Quality Guarantee
Damaged Items
- Contact us within 48 hours of receipt.
- Please provide photos of the damage.
- Replacement or full refund offered for faulty goods.
- We cover return shipping for damaged items.
Custom Orders
Personalised Items
- Unfortunately, personalised items cannot be returned.
- Includes custom engravings and specific names.
- Double check all spelling before checkout.
- Exchanges only if we made a spelling error.
Frequently Asked Questions
Do you offer local delivery in Melbourne?
Yes! We provide Australian delivery options with specific standard and express timeframes. Locally nurtured in Melbourne, we ensure your gifts reach you safely.
How long does shipping typically take?
Standard delivery within Australia usually takes 3–7 business days, while Express shipping takes 1–3 business days once dispatched.
What is your return policy for damaged items?
If your item arrives damaged, please contact us within 48 hours with a photo. We will happily arrange a replacement or refund for faulty goods.
Can I return a personalised creation?
Due to the unique nature of custom orders, personalised items cannot be returned for change-of-mind. Faulty personalised items are still eligible for replacement.